This Refund Policy governs subscription payments made for access to the CRIMSI platform within India.

1. Nature of Service

CRIMSI is a subscription-based digital technology platform enabling users to create and manage online stores or service pages. Subscription fees are charged for access to platform features and infrastructure.

CRIMSI does not guarantee sales, customer traffic, revenue, or business growth.

2. Subscription Fee

A subscription fee of ₹230 (or such revised fee as notified within the platform) is payable in advance for access to premium features during the subscription period.

3. Strict 7-Day Refund Policy on Account Deletion

Refund shall be granted only under the following strict conditions:

The user must request permanent account deletion within seven (7) calendar days from the date of initial store creation.
The refund eligibility window is calculated from the date and time the store is first created on the platform.
Refund shall be permitted only upon:
- Permanent deletion of the account
- Removal of all store content
- Confirmation that no policy violation exists
After the expiry of seven (7) days from store creation, no refund shall be issued under any circumstances.

4. One-Time Refund Limitation

Refund under the 7-day policy is allowed strictly once per user lifetime.

If a user:

Deletes the account
Receives a refund
Re-registers using the same or different mobile number, device, or business details

No second refund shall be granted.

CRIMSI reserves the right to detect and prevent refund abuse through technical, device-level, or data-based verification mechanisms.

5. No Refund in Case of Policy Violation

No refund shall be issued if an account is suspended or terminated due to:

Involvement in illegal or fraudulent activities
Listing prohibited goods (including alcohol, medicines, drugs, pharmaceuticals, or regulated products)
Violation of Terms & Conditions
Misrepresentation of business information
Abuse of referral program
Unauthorized access, reverse engineering, or misuse of platform infrastructure

In such cases, CRIMSI reserves the right to take appropriate legal action under applicable Indian law.

6. No Refund for Performance-Related Reasons

Refunds shall not be granted on the basis of:

Low sales
Lack of customer inquiries
Poor visibility
Business losses
Marketing results
User dissatisfaction after usage beyond 7 days

7. Duplicate or Erroneous Transactions

If a duplicate payment or technical error results in excess charges, verified excess amounts shall be refunded within 7–10 working days to the original payment method.

8. Payment Gateway Disclaimer

All transactions are processed through RBI-compliant third-party payment gateways. CRIMSI shall not be liable for banking delays or gateway failures beyond reasonable control.

9. Statutory Rights

Nothing in this Refund Policy limits statutory rights available under applicable Indian laws, including the Consumer Protection Act, 2019.