1. Platform Role and Nature of Service

CRIMSI is a subscription-based technology platform that enables freelancers, business owners, store owners, online sellers, and professionals to create digital stores or service pages.

CRIMSI acts solely as a technology enabler.

CRIMSI does not:

Act as a buyer or seller
Own, manufacture, or store products
Provide logistics or delivery services
Process customer payments for seller transactions (except subscription payments)
Act as an agent, broker, or intermediary in commercial transactions
Take commission or share in profits (except the subscription fee)

All commercial transactions occur directly between the seller and the customer.

2. No Sales, Revenue, or Growth Guarantee

CRIMSI does not guarantee:

Store visibility
Customer traffic
Leads or inquiries
Order conversions
Business growth
Revenue generation

Business success depends entirely on the user's effort, pricing, marketing, product/service quality, and customer relationships.

3. User Responsibility

Users are solely responsible for:

Accuracy of business information
Product authenticity
Service quality
Pricing and tax compliance
Licensing and regulatory compliance
Customer communication
Delivery and fulfillment
After-sales support
Return and refund policies for their customers

CRIMSI does not verify the legality, quality, safety, or compliance of products or services listed by users.

4. Prohibited Businesses and Goods

The following are strictly prohibited on CRIMSI:

Alcohol and liquor businesses
Medicines and pharmaceuticals
Drugs and narcotics
Regulated or restricted goods
Any illegal goods or services under Indian law

If a user is found engaging in prohibited activity:

The account may be suspended or permanently terminated
No subscription refund shall be issued
CRIMSI reserves the right to initiate legal action under applicable Indian laws

5. Subscription and Account Deletion Limitation

Users may not permanently delete their account during an active subscription period except under the 7-day strict refund policy.

Refund is available strictly:

Within seven (7) days from store creation
Only once per user lifetime
Only upon permanent deletion
Not in case of policy violation

After the 7-day period, no refund shall be granted under any circumstances.

Users may disable certain features (including WhatsApp share functionality) through platform settings during an active subscription.

6. Third-Party Services

CRIMSI relies on third-party infrastructure including:

Payment gateways
Hosting providers
Cloud services
Communication services

CRIMSI shall not be liable for:

Gateway failures
Banking delays
Server downtime
Technical disruptions beyond reasonable control

7. Limitation of Liability

To the maximum extent permitted under applicable Indian law, CRIMSI shall not be liable for:

Loss of profits
Loss of business opportunity
Indirect or consequential damages
Seller–customer disputes
Delivery failures
Payment disputes
Product defects
Service dissatisfaction

CRIMSI's total liability, if any, shall not exceed the subscription fee paid by the user for the relevant subscription period.

8. India-Only Operations

CRIMSI currently operates only within India. International commerce, cross-border transactions, and foreign regulatory compliance are not supported at this time.

9. Legal Compliance

Users are responsible for ensuring compliance with:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Digital Personal Data Protection Act, 2023
Goods and Services Tax (GST) laws
Local licensing and trade regulations

CRIMSI shall not be responsible for regulatory violations committed by users.

10. No Partnership or Agency

Nothing on the platform shall be construed as creating:

Partnership
Joint venture
Agency relationship
Employment relationship

between CRIMSI and any user.

11. Governing Law and Jurisdiction

This platform and its policies shall be governed by the laws of India. Courts shall have exclusive jurisdiction over disputes arising out of or relating to the use of CRIMSI.

Disclaimer